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Butler Analytics LinguaSys Review

LinguaSys primarily satisfies the need to process text in multiple languages – and by multiple we mean English, Arabic, Chinese, German, French, Hebrew, Indonesian, Japanese, Korean, Malay, Spanish, Pashto, Persian, Portuguese, Russian, Thai, Vietnamese, Urdu and others under development. This may well be unique in the world of natural language processing, and is possible because all languages are transformed into a large collection of concepts, each with its own identifier. It is the concepts which link all the languages together. The concept ‘mobile phone’ for example has the same concept number in all languages and is given identifier 26300, along with all variants that mean the same thing – ‘cellular phone’ for example.

Once the dictionary for a language has been created it is then possible to translate and identify terms in virtually any language. Clearly this will be of interest to large organisations that need to consolidate text data from many sources, in many languages. It becomes possible to conduct sentiment analysis globally, and any other form of text analytics relevant to the business. A supplier of information to the hotel and restaurants industry uses LinguaSys to create sentiment analysis from customer data around the world. Government departments and particularly intelligence agencies also use the technology. Global financial services companies also use it for a variety of reasons. In fact any multi-national organisation will have an interest in LinguaSys.

Users can opt to use the cloud based service or host it within their organisation, this latter simply involving the use of an API. Cloud users are charged per core per month.

LinguaSys was formed in March of 2010 by three founders with over thirty years of combined experience in the Human Language Technology Space. Today, LinguaSys has offices in three countries, the US, Germany, and Australia, and the team is located on four continents.

LinguaSys Brings Natural Language Understanding to Silicon Valley in Over 21 Languages

Names Laura Tellez Senior Sales Associate for West Coast

BOCA RATON, FL., July 14, 2014 – LinguaSys is leveraging coast-to-coast talent to reach companies investing in human language software for their multilingual customers. LinguaSys, the award winning international provider of human language technologies producing customized multilingual text analytics and Natural Language Processing software, announced today that Laura Tellez has joined the firm as Senior Sales Associate, responsible for U.S. West Coast regional sales to enterprises and SMB’s.

“Laura has a very rich, diverse and impressive background in sales that will help advance our partnerships with companies seeking to enhance their language understanding and analysis capabilities,” said Brian Garr, CEO of LinguaSys. “We’re thrilled to have her work on exciting opportunities in Silicon Valley and the U.S. Western region.”

Prior to joining LinguaSys, Tellez was Sales/Business Development Consultant conducting predictive, social media analytics sales at The Baxley Group; Senior National Ad Sales Manager at LoopNet, Inc.; Senior Sales Manager West Coast at ADTECH U.S.; Digital Ad Sales Manager for;  and Ad Sales Representative,  She received an MBA from Golden Gate University; an MA in Spanish Literature and a BA in Spanish/Business Administration from Bowling Green State University.  She was a Ford Foundation Fellow and the recipient of the Publisher’s Award for sales at USA TODAY and The Washington Post.  Tellez resides in San Francisco. 

Currently offering solutions in more than 21 languages, and able to create new languages cost-effectively, with higher fidelity, in one third of the industry average time, LinguaSys’ semantic and text analytical software for big data and social media enables firms of all sizes to understand their international customers. LinguaSys provides solutions to one of the largest mutual fund and financial companies in the world; one of the largest multinational deposit banks in the world; one of the world’s largest hotel chains; one of the largest mobile network operators in the US; and federal government agencies, among many others. LinguaSys was awarded the Frost & Sullivan 2013 North American Early Stage Investment Opportunity Award in the Internet Software and Services Industry.  

LinguaSys Launching Award Winning Multilingual Natural Language Technologies Across South America

Names Rocio Valderrama Senior Sales Executive for Latin America

LinguaSys Provides Fast, Cost-Effective Multilingual Multimodal Natural Language User Interfaces (NLUI) in Spanish, Brazilian Portuguese and Over 21 Languages

BOCA RATON, FL., July 9, 2014 – With some of the biggest names in the U.S. already customers, LinguaSys has set its sights on Latin America, and brought on Rocio Valderrama, a highly experienced enterprise technology sales executive to lead the charge. LinguaSys is the award winning international provider of human language technologies producing customized multilingual text analytics, Natural Language Processing, and Natural Language Understanding software.

Valderrama, a Colombian native, joins the firm as Senior Sales Executive, responsible for identifying and opening new market segments throughout Latin America, and working to create relationships with global business partners. 

“Rocio brings extensive experience in international technology sales and a strong contact base in multiple Latin American countries to this new position,” said Brian Garr, CEO of LinguaSys. “We’re excited to have her on our team, and we are excited at the enormous potential for Natural Language Processing and Natural Language Understanding technologies in Latin America.”

Prior to joining LinguaSys, Valderrama was an Account Director at Computer Associates and Sales Executive at Nexsys de Colombia S.A., Colombia. She received a Bachelor’s degree in Computer Science from Universidad Politécnico Grancolombiano. Valderrama resides in Florida.

LinguaSys’ high fidelity semantic and text analytical software solutions enable firms to reach customers across geographies.   LinguaSys cost-effectively adds additional language packages within four months, about one-third the industry average time. A leader in multilingual natural language processing and analytical solutions, LinguaSys was awarded the Frost & Sullivan 2013 North American Early Stage Investment Opportunity Award in the Internet Software and Services Industry.  

About LinguaSys, Inc.

LinguaSys solves human language challenges in Big Data and social media for blue chip clients around the world. Its natural language processing software provides real time multilingual text analysis, sentiment analytics and fast, cost-effective natural language user interfaces (NLUI). The solutions are powered by LinguaSys’ Carabao Linguistic Virtual Machine™, a proprietary interlingual technology, to deliver faster and more accurate results. Designed to be easily customized by clients, the solutions can be used via SaaS or behind the firewall. Headquartered in Boca Raton, FL, LinguaSys is an IBM Business Partner.  @LinguaSys

Customers want Dialogues, not Monologues!

Despite significant improvements in underlying technology, contact centers seem to be getting more frustrating for many customers and the company executives trying to serve them. That’s because current solutions are relatively good at “talking” but terrible at “understanding.” Automated interactions with customers are less like conversations and more like multiple-choice tests. This is exacerbated by heightened expectations. Customers see technology around them becoming more and more convenient – more natural to their behavior — so they still get frustrated when “that phone system doesn’t understand what I’m asking about!” Inadequate IVR and other customer service technologies not only upset those customers prone to pound “0” before the first prompt, but also the growing number of more sophisticated consumers who prefer to conduct their transactions automatically, but simply can’t get it done without human assistance in current systems. On the other side, managers –aside from their concerns about the impact of inadequate service — know that a flood of valuable information is washing up against their contact points every day, but leaving behind disappointingly limited real knowledge that could improve service, streamline operations and provide strategic insights. The solution to both these challenges is the same: Systems that can “understand” customers and have a conversation accordingly. Real conversations both improve customer service and generate powerful knowledge for the enterprise. That’s where we at LinguaSys come in, as we’re demonstrating at #CallCenterWeek in Vegas the week of June 9. Our Natural Language User Interfaces (NLUI) are a unique and cost-effective new way to turn the voice-of-the-customer (VOC) into a conversation and enable intelligent responses to it – at scale and across domains and languages. LinguaSys, through our Carabao Linguistic Virtual Machine™, has created a way to go from rapid prototype to finished NLU application in days, not months, so that cost is no longer a prohibitive factor. Gone are the complex “hard-coded lists” of old, with their stilted, cast-in-concrete dialogue management scripts (don’t forget that Number 2 pencil!). It is LinguaSys’ intelligent, grammar-aware system that supports flexible interchange in the language the customer  is choosing. This is based on a dramatically reduced architectural framework that works with a single script across 17 languages and counting, with new dialogue and updated lexicons easily and rapidly supported. The system also supports deep sentiment and content analysis at the clause level to support continuous improvement. Our NLUI is designed for easy integration as a complement to existing systems, offering:

  • Deployment on premises or SaaS
  • Capability to be fully embedded in a portable device like a Windows 8 tablet or special editions of Windows, like Windows Embedded Automotive
  • Support for the most popular webservice interfaces (SOAP, RESTful, HTTP)

“Disruptive” may be the most over-used word in the tech lexicon, but our ability to dramatically reduce the time, effort, and cost of creating and deploying an NLU application will disrupt your thinking about the possibilities of customer contact. Please look us up at #ContactCenterWeek or get in touch directly ( This is a conversation you’ll be happy you had. Brian Garr/CEO


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